My name is Elena Gilbert, and I work for an airline as a travel agent. One of my responsibilities is to help customers plan their vacations, and if that isn't possible, I can help them save money in the case of a flight cancellation. Please do not hesitate to contact me at any time; I will be pleased to help you. I'll take care of the rest if you just provide me some basic details. You don't have to worry about the security of your information since it's safe with me.